Conflict Resolution

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

What you'll learn from this course
  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
Certification

PDF certificate delivered immediately upon successful completion.

Workplace Essentials Bundle

Save over 80% by purchasing all 23 courses as a bundle

Workplace Essentials
Appreciative Inquiry

Helps participants understand the different methods of communication and how to make the most of each of them



Course Outline
Workplace Essentials
Business Acumen

Participants will improve their judgment and decisiveness skills





Course Outline
Workplace Essentials
Business Ethics

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business; it will change lives.


Course Outline
Workplace Essentials
Business Etiquette

Helps your participants look and sound their best no matter what the situation.




Course Outline
Workplace Essentials
Change Management

Gives any leader the tools to implement change more smoothly and to have those changes more easily accepte.



Course Outline
Workplace Essentials
Civility In The Workplace

The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.



Course Outline
Workplace Essentials
Conflict Resolution

Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.



Course Outline
Workplace Essentials
Customer Service

Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.


Course Outline
Workplace Essentials
Customer Support

Participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.


Course Outline
Workplace Essentials
Cyber Security

Participants will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

Course Outline
Workplace Essentials
Delivering Constructive Criticism

Offers options for management to nullify problematic behaviors and develop well rounded and productive employees.


Course Outline
Workplace Essentials
Developing Corporate Behavior

Participants should see improved team building, better communication, and trust




Course Outline
Workplace Essentials
Handling a Challenging Customer

Pparticipants will learn how engaging customers properly can benefit both the employee and customer.


Course Outline
Workplace Essentials
Networking (Outside the Company)

Participants will begin to see how important it is to develop a core set of networking skills.



Course Outline
Workplace Essentials
Networking (Within the Company)

Participants will gain a new perspective of networking, and what benefits can come from fully utilizing and making internal connections

Course Outline
Workplace Essentials
Office Health and Safety

This course will discuss the steps to implement to keep yourself and co-workers healthy.




Course Outline
Workplace Essentials
Respect in the Workplace

Gives you the tools and conversation to help empower your team to recognize behaviors that influence their performance within the workplace


Course Outline
Workplace Essentials
Responsibility in the Workplace

Gives you the tools and conversation to help empower your team to recognize behaviors that influence their performance within the workplace

Course Outline
Workplace Essentials
Risk Assessment and Management

Participants will become aware of hazards and risk they didn't realize were around their workplace.


Course Outline
Workplace Essentials
Safety In The Workplace

By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.




Course Outline
Workplace Essentials
Team Building For Managers

Participants will learn how important team building is and how beneficial it can be.




Course Outline
Workplace Essentials
Teamwork & Team Building

Encourages participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer


Course Outline
Workplace Essentials
Workplace Bullying

Introduction to your company’s responsibility with regard to preventing bullying, as well as the effects of bullying



Course Outline
Scroll